Bill has been a senior-level manager in the managed care industry since 1993, including positions at Oxford Health Plans and HCA. Before founding HPOne in 2006, he was Senior Vice President for Health Net of the Northeast, a subsidiary of Health Net, Inc. (NYSE: HNT). While there, he was responsible for managing the New Jersey and Connecticut Medicaid programs. Bill earned his CPA at KPMG Peat Marwick in Boston. He also holds a BA from Holy Cross College and an MBA from Harvard Business School.
Mark brings over two decades of entrepreneurial experience and long-term relationships within the retail pharmacy channel. After serving 10 years in the Army, Mark founded, built, and sold two database information companies, Legal Support Systems and Database Publishing Group. Mark most recently founded Pleio, a patient engagement company focused on medication adherence serving health plans, pharmaceutical manufacturers, and independent and chain pharmacies. Mark holds an MEA degree from George Washington University, an MBA from Harvard Business School and a BS degree from the United States Military Academy at West Point.
Jay brings more than 10 years of call center experience in Sales and Member Services to HPOne. Prior to joining HPOne in 2014, he held multiple positions for Star Gas (NYSE: SGU), overseeing call centers throughout New York State and Connecticut. In his current position, Jay and his team are responsible for building new client relationships, while working with internal and external groups to help our clients exceed their goals. Jay holds a BS and MBA in Accounting from Sacred Heart University in Fairfield, CT.
Jennifer has been working in the Human Resources field for over 15 years and brings with her experience in organizational design, talent acquisition and development. Prior to joining HPOne in May 2019, Jennifer worked for Covia Holdings Corporation, Terex Corporation and General Electric. In these past roles, Jennifer has led global teams of HR professionals in the areas of Compensation & Benefits, Training & Development and Talent Acquisition. Jennifer holds a BS in Political Science from Western Connecticut State University and a MS in Organizational Development & Human Resources from Manhatanville College.
Kristie brings more than 18 years of accounting and finance experience to her role at HPOne. Prior to joining HPOne, Kristie served as the Chief Financial Officer at a private equity backed company in Connecticut. In her past roles, Kristie held various senior leadership positions including Vice President of Finance at Risk Strategies Company, a national insurance brokerage. She has extensive experience in early stage, high growth organizations focusing on finance, risk management, treasury and M&A. Kristie holds a Bachelor’s of Science in Accounting and an MBA degree both from Assumption College.
Scott has been leading sales and operations functions in the financial services industry for the last 18 years. Prior to joining HPOne in March of 2018, Scott worked for Capital One Financial, Encore Capital and Freedom Financial. Over the course of his career, Scott has built and led large scale operations both domestically and internationally for growth-oriented organizations. Scott graduated from the College of William & Mary with a Bachelor of Arts degree.
Candy has been with HPOne since 2006, holding a variety positions throughout her tenure, including Marketing, Sales, Finance, Operations and Carrier Relations. Prior to joining HPOne, Candy worked for PepsiCo, TracyLocke Advertising, and Helene Curtis Industries, primarily in Senior Account Management roles. Candy holds a BA in Marketing/Advertising from Central Michigan University.
As VP of Operations, John brings more than 20 years’ experience leading innovation and strategy in call center operations to HPOne. John’s career began as a sales agent giving him the experience and perspective to be a highly effective sales leader. Prior to joining HPOne in March of 2015, he built and led large scale sales and exchange operations at Optum. John served in the U.S. Army for ten years and holds a BS from Western Illinois University.
Scott has more than 20 years of multidisciplinary experience leading call center operations and client relationships. After serving in the U.S. Navy for six years, he provided strategic customer and member service support solutions for clients within the Healthcare and Technology sectors at Convergys Corporation for nineteen years. In 2009, Scott joined Connextions (now Optum), a technology and business services partner to the healthcare industry, where he held senior roles responsible for site operational execution as well as strategic client management for large health benefits companies. Scott leads HPOne’s Member Acquisition and Employer Solutions programs across four contact centers.
Steve has more than 20 years of experience guiding entrepreneurial businesses of all sizes in a variety of risk management disciplines including Legal, Regulatory Compliance, and Privacy. After completing his Juris Doctorate at Emory University School of Law in Atlanta, GA, he focused his career facilitating sensible growth within Healthcare, Technology, and Financial companies. In 2008, Steve joined Connextions, a technology and business services partner to the healthcare industry, where he developed and scaled their risk management methodology before guiding the Connextions through its sale to Optum. In addition to his roles in legal and risk management, Steve has held executive operational positions in several growth organizations. Steve serves as HPOne’s General Counsel and Privacy Officer.
Peter brings over 10 years’ experience leading direct to consumer growth marketing departments in industries as diverse as social media, consumer package goods, personal finance, corporate IT, and pharmacy savings. Prior to joining HPOne, Peter was Vice President of Digital Marketing at RxSense, where he designed and executed the company’s go-to-market and digital growth strategies. Peter transitioned into that role after running digital marketing for a suite of companies owned by Loeb Enterprises, a venture incubator in New York City. He holds a BA in English Literature from Hobart and William Smith Colleges.
Susie has over 25 years of project management and business analysis expertise. She joined HPOne in 2013 as a Senior Project Manager/Analyst and now oversees the Project Management Office where she is responsible for managing high profile projects with accelerated timelines. Prior to joining HPOne, Susie held positions at American Skandia/Prudential Financial and Oxford Health Plans.
Chris was appointed Chief Financial Officer of HPOne in July of 2016. Prior to joining HPOne, Chris served as the Chief Financial Officer at HomeServe USA for over five years. He also held numerous senior leadership positions at U.S. affiliates of Reed Elsevier Plc, most recently as Senior VP Finance at Reed Business Information, a business-to-business media company. Chris also served as SVP of Reed Exhibitions (RX), the U.S. division of the global tradeshow organizer where he led the business development and all commercial activities for a large segment of that business. Chris also has extensive experience in M&A, corporate governance, risk management, and internal controls formulation. Chris has a Bachelor’s of Science in Accounting and an MBA degree from the University of Connecticut. He is a certified public accountant and a member of both the American Institute of Certified Public Accountants (AICPA) and the Connecticut Society of Certified Public Accountants (CSCPA).
Prior to joining HPOne, Trevor worked for the online travel agency Priceline.com, where he was responsible for search engine marketing efforts for more than four years. In addition to Priceline.com, Trevor has also filled various marketing management roles at a number of innovative technology companies, including ECM SMARTS, IBG, i3 Mobile and Blackbaud. He received his MBA in Marketing from New York University’s Stern School of Business, and his BA from Yale.
Cynthia has over 32 years of experience building customer-centric training and development programs. She joined HPOne in 2016, transforming the agent training program to include CBT’s, video-based training, and engaging, multi-modal classroom learning experiences. Prior to joining HPOne, Cynthia spent 14 years at JPMorgan Chase, improving customer and employee experiences. She is a best-selling author, a Gallup-certified Strengths coach, leadership development expert and motivational speaker. Cynthia graduated from Denison University with a BA in Psychology.
Paul brings over 20 years of Marketing and Product Development knowledge to HPOne. Prior to joining HPOne, Paul was at Affinion Group where he was Group VP, Direct to Consumer Marketing responsible for creating and managing a new direct-to-consumer marketing unit in addition to developing new channel marketing strategies. Prior to this, Paul was VP, Product Development at Webloyalty.com and held other senior level positions at Priceline.com and CUC International. Paul holds an MBA in Marketing /International Business from New York University's Stern School of Business and a BS, Mechanical Engineering from Lehigh University.
Mike is a software systems architect and developer specializing in the financial services industry, with extensive experience designing and implementing scalable web-based and desktop solutions. He worked on several large information system projects at Fidelity Investments, including an online stock trading site offered to brokerages and banks for account management and clearing. In addition, he was an architect on StreetScape™, the $20 million n-Tier web platform for Fidelity's Institutional Brokerage Group's electronic products. Mike holds a BS in Computer Science from Loyola College.
Jonathan has been responsible for leading Recruiting and Talent Acquisition organizations in growth- oriented industries since 1993. Prior to joining HPOne in August of 2017, Jonathan spent 10 years with the Siemens Corporation leading the Talent Acquisition and Shared Services organizations for the Americas Division. Over the course of his career, Jonathan has built and managed large-scale domestic recruiting operations for companies such as HSBC, HD Supply, Office Depot, and Enterprise Rent-A-Car. Jonathan holds a Bachelor’s degree in Economics from Florida State University.
Beginning in 1995, Tom has held several management roles in both the health insurance sale and mortgage industries. His main focus has not only been on the daily management of the sales organization, but also on how to implement new technologies for the purpose of increasing the production and efficiency of the sales representative. Tom's career began at Oxford Health Plans in New York. He holds a degree in Health Care Administration from Quinnipiac University.